Welcome to Enhanced Communications Network Local Service. We are glad to have you as a customer and we are dedicated to ensuring your complete satisfaction. We offer a wide selection of calling features for you to choose from, all of them designed to make your Enhanced Communications Network Local Service as convenient as possible. We have many additional products available. Please call our Customer Service department for details.

I. GENERAL INFORMATION

Enhanced Communications Network Customer Service

For information and assistance regarding Enhanced Communications Network bill or telephone service, please call our Customer Service Department.

Customer Service Department: 1-800-598-8223

911 Emergency Service

For Emergencies in which there is immediate danger of life, health, or property, dial 911. For non-emergency situations, please contact your local police, fire department, or medical authorities at the number listed in your phone book.

Specialized Directory Listings

“Non-listed” numbers are not listed in the phone book but are available through Directory Assistance. “Non-published” numbers are not available in the phone book or through Directory Assistance. Additional charges may apply.

Web Site Address

For more information about your Enhanced Communications Network Local and Long Distance service, special offers, Internet related services, long distance calling rates, or local calling rates, visit our website at http://www.ECNTEL.com.

Blocking Access to 900/976 Information Services

Enhanced Communications Network will block access to 900/976 pay-per-call telephone information services at the time of your order. The service is provided free of charge to residential customers. Enhanced Communications Network may impose a charge if the customer asks for deactivation of blocking.

II. CALLING INFORMATION

With Enhanced Communications Network, you can call virtually anywhere in the world. Enhanced Communications Network’s call types are determined first by mileage, second by LATA, then by State and National boundaries. The following chart depicts Enhanced Communications Network’s call types and how each is determined.

Call Type Determination Description
Local Call 0-8 miles Zone 1
Local Call 9-12 miles Zone 2
Local Call 13-16 miles Zone 3
Local Call 17+ miles, within LATA IntraLATA toll
Intra-State 17+ miles, outside LATA Intra-State
Inter-State outside State Inter-State
International outside Country International

Lifeline Service and Special Needs

Lifeline Service is a program that reduces certain charges for qualified, low-income households. This service is available to qualified Enhanced Communications Network Local Service Customers who submit a Lifeline certification application.

For customers who are visually or physically impaired, Enhanced Communications Network has Deaf and Disabled Program. This provides eligible customers with an “allowance of calls” using Directory and Operator assistance. Depending on the state you live, certain requirements may apply.

III. TERMS AND CONDITIONS

Upon the use of the Service or you paying any charges relating to the Service, you are indicating your agreement to be bound by all the provisions of these terms and conditions (the Service Agreement).

a. Description of Service

Enhanced Communications Network furnishes one-way and/or two-way communications service between points within the State of New York or California pursuant to the terms and conditions set forth in Enhanced Communications Network's tariff filed with the State’s Public Service Commission. Service is offered for local and long distance calling. Services is available 24 hours per day, seven days per week and is subject to the availability of necessary service, equipment and facilities and the economic feasibility of providing such necessary service, equipment and facilities. Services are offered via Enhanced Communications Network's facilities whether owned, leased or under contract) in combination with resold services provided by other certificated carriers.

Service Agreement

Enhanced Communications Network will provide Service to you on a month-by-month basis. The Service ordered by you is a combined Local service Product and Long Distance Service Product. The Local Service Product and Long Distance Service Product cannot be separated. The rates and fees are based on the continued subscription to both the Local Service Product and Long Distance Service Product together. See Cancellation policy below for further explanation.

b. Limitations of liability

Enhanced Communications Network will not be liable for service Interruptions or failures or any other problems associated with service caused by or arising from circumstances beyond its control. This includes, without limitation, acts of God, fires, floods, earthquakes, hurricanes, or other catastrophes; national emergencies, insurrections, riots, war or other civil commotions; strikes, lockouts, work stoppage or other labor difficulties; criminal actions taken against Enhanced Communications Network; unavailability, failure or malfunction of equipment or facilities provided by the customer or third parties; and any law, order, regulation or action of any governing authority or agency.

c. Cancellation of Service

Cancellation of either service product by you or service switching requests by any third party will result in Enhanced Communications Network canceling all services relating to this Service Agreement. In other words, if either the Local Service Product or the Long Distance Service Product is switched away, we will terminate this Service Agreement between you and Enhanced Communications Network and disconnect all services. Upon cancellation of Local Service Product and/or Long Distance Service Product, Enhanced Communications Network will have no obligation to provide local dial tone or long distance service.

You acknowledge and accept full responsibility for your own phone line upon cancellation including the ability to place local and long distance calls. Enhanced Communications Network will not be liable for Service interruptions or failures or any other problems associated with the cancellation of your service.

Write: Enhanced Communications Network
P. O. Box 948
Rosemead, CA 91770

Fax: (626) 582-1339

Enhanced Communications Network may discontinue Service or cancel an order for Service upon written notice without incurring any liability for any of the following reasons; a) non-payment of any sum past due to Enhanced Communications Network for Service; b) a violation by the customer of any law, rule, or regulation of any governing authority having jurisdiction over the Service; c) by order of a court or other government or quasi governmental authority having such jurisdiction; d) in the event service charges exceed the amount of any deposit that Enhanced Communications Network may have required.

d. Payment for Service/Late fee charge

You agree to pay all applicable charges of the service in full on the date due, including any usage, monthly service charges, any applicable taxes, surcharges, and Universal Service Fund fees (USF). Customer payments are considered prompt when received by Enhanced Communications Network or authorized agent by the Due Date on the bill. Enhanced Communications Network will credit payments within one business day of receipt. If any portion of the payment is received by the Enhanced Communications Network, after the date due or if any portion of the payment is received by Enhanced Communications Network in funds, which are not immediately available upon presentment, then a Late Payment Penalty shall be due to Enhanced Communications Network. The Late Payment Penalty shall be the portion of the payment not received by the due date multiplied by 1.5% per month or the maximum allowable under the law. A thirty ($30.00) charge will be applied for each check that is refused to be honored by a financial institution.

IV. YOUR RIGHT TO CHOOSE

Switching your telecommunications company without your permission is called “slamming.” It is illegal because it violates your right to choose. To “freeze” your local, long distance, or local toll account to prevent it from being switched without your consent, call our Customer Service Department, toll-free, at 1-800-598-8223.

V. MOBILE PHONE RATES

International Mobile phone rates might differ from international landline rates. Please call our Customer Service Department to get appropriate rate information on your calling plan, or visit our website at http://www.ECNTEL.com.

VI. WIRE PLAN

For a fee Enhanced Communications Network will provide coverage for Service and Repairs for customers who are enrolled in the Enhanced Communications Network Wiring Pan. The plan covers all existing inside wiring and jacks in your home. Doesn’t cover any new installation of jacks or wiring. Customers who have not enrolled in the Enhanced Communications Network Wiring Plan will be responsible for the full cost of the repairs and service, in the event such service and repairs are needed.